How does technology transform the healthcare process?

The world is providing business opportunities for those who are connected and attentive to new things, and the health scenario is no different. The transformation of digital business in healthcare usually starts with the task of optimising repetitive activities and scaling costly processes... 

The best healthcare companies are responding to these changes with digital initiatives and innovation that enable new business models, with solutions to meet demanding challenges, creating a new value proposition with a focus on remote patient monitoring, management of chronic diseases and on-demand virtual consultations, among many others.

Integration with partners 

Today, APIs are in any organisation with minimal digital investment, whether they are connecting internal products or enabling the company to connect with cloud services or position itself as a digital platform. 

At Unimed Vale dos Sinos, APIs initially came with the website chatbot integrated with WhatsApp, but they soon became an important part of the business. Clients can now request copies of invoices, authorisations and medical guides, all through the site's chat, and receive them directly by message. 

Virtual intelligence app 

With the construction of the new Unimed hospital, the idea emerged to create a new app to help manage the unit, as it currently has around 60 beds and is expanding to 200 beds. 

Thinking of further improving the care process, the app has been transforming, with new features being added to ensure an amazing experience for all users. 

The first of these was carrying out pre-screening directly through the app with the help of Laura, the artificial intelligence that is present throughout the patient journey, end-to-end, facilitating access to care in primary healthcare, as well as assisting the management of at-risk patients in hospitals. 

The aim is to democratise health through technology and gradually generate positive social impacts, accompanying the entire patient journey. Laura was integrated with the Unimed app to identify risks in advance, prioritising care at the hospital. 

Using a specially designed form, she will ask you about your symptoms, your level of pain, and other questions, which will provide guidance on whether you should seek emergency care or make an appointment. 

This pre-screening carried out by the app while the patient is still at home is fundamental to prevent many people going to hospital unnecessarily, and in the midst of the COVID-19 pandemic this is essential so that care can be prioritised for serious and urgent cases.

When the patient is classified as red, they are advised to attend the nearest hospital, and once they get there, all the monitoring of their care process will be done via the app, such as: location of the doctor's office, medication, payment and scheduling of exams. 

The technology behind it 

The use of Events Hub assists in directing the patient within the emergency department, with messages showing them where to go, integrated with the notices. 

When we work with Events Hub, the system will send notifications to other systems about a change that has occurred in its domain. If any of the systems that receive the notification are interested in knowing more about the change, they must access an interface supplied by the provider to obtain more information.

API Gateway plays the key role of standardising security in the service interfaces, while ensuring a more modern app with the necessary security measures. This reduces the risk of external attacks and enables a rapid response that would otherwise be much more difficult. 

EDA has removed the complexity of apps that deliver the service, allowing developer teams to really focus on the code that generates innovation for the business. Thus, it was possible to centralise communication with client and partner apps, regulating traffic received from outside the organisation.

Clearly, it's not just Healthcare industries that can benefit, there are hundreds of contexts where "event monitoring" is an excellent option for real business gains. 

Would you like to know more about EDA? We have some content that can really help you on this journey.

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