API Care

Gain real-time API and microservice oversight

Count on our experts for 24/7 premium support, proactively monitoring your API processes to guarantee the continuous evolution and availability of your operations.

API performance powered by analytics

Gain visibility into API health and performance reports to enable performance optimizations, ensure channel and partner mapping, and identify new business opportunities.

Enjoy peace of mind with 24/7 monitoring

Rest assured that your APIs will be closely monitored by our experts around the clock, anticipating potential failures and downtimes, and taking proactive measures to drive continuous improvements.

Agile crisis resolution

Efficiently resolve crises with a focused allocation of time and effort, enabling faster identification and categorization of issues by region, error type, and user profile.

Business focus

Increase the productivity of your development teams

Have a team of API and microservices experts by your side, to help understand your API consumption, save time, optimize performance and minimize rework.

  • Faster troubleshooting.
  • Accelerated time-to-market.
  • Technical and business insights.
Strategic Vision

Design your API journey roadmap

Maximize operational efficiency by strategically defining goals and key factors for your API strategy. Bring organization and predictability to your daily routines to achieve optimal results in your operations.

  • Definition of thresholds.
  • Business alerts.
  • Setting and tracking KPIs.
  • Mapping failure points.

Personalized support

Leverage our team of experts dedicated to the continuous improvement and security of APIs as a key differentiator for the success of your projects.

  • Real-time adjustments and updates.
  • Unlimited support.
  • Support for business analysis.
  • Understanding the business.
  • Reporting and ongoing improvement.
More services

Explore our complete portfolio of services

Customer Success

Ensure success by leveraging the support of our top-notch Customer Success (CS) team, which is dedicated to helping you reach your goals through proactive support and strategic guidance.

Expert Services

Leverage our consulting expertise to optimize every aspect of your API and microservices strategy, unlocking maximum potential at every step.

Developer Experience

Offer premium support to your API consumers through our expert team and our custom developer portal, providing an exceptional developer experience.

Frequently asked questions

Find answers to the most common questions about our API Care Services.

Apart from metrics, what other aspects are monitored?

We also perform synthetic monitoring of requested logical paths. This means that we simulate and artificially monitor requests on different specific paths of your APIs. This monitoring enables a precise evaluation of the response and functioning of your endpoints on each route.

How does the API Care monitoring service help ensure API availability and performance?

Observability is a key concept in ensuring the availability and performance of APIs. Through advanced monitoring tools, the API Care service collects and analyzes real-time data, providing detailed insights into API behavior. This includes performance metrics, response times, error rates, traffic volume, and more. Based on this information, it becomes possible to identify issues, bottlenecks, or abnormal behaviors that may impact API availability or performance.

How do we identify and diagnose issues in the monitored APIs?

With access to Sensedia's advanced platform, our team of experts can record and trace the entire API request flow. This provides a comprehensive and detailed view of each step and component involved in the process. By scrutinizing this request flow, our specialists can identify where an issue occurred and determine its root cause. 

Is it possible to customize alerts and notifications to meet specific requirements?

Yes, it is possible to customize alerts and notifications in a flexible and personalized manner. When the integration is done via HTTP and accessible over the internet, there are various options available to meet the unique requirements of each client. The flexibility provided by integrations also allows clients to choose the format and communication channel that best suits their needs for receiving alerts and notifications. This can include personalized emails, text messages, push notifications on mobile apps, phone calls, or any other preferred method of communication. The system can be configured to send real-time alerts, scheduled intervals, or only when critical events occur.

How do the reports and analyses provided by the API monitoring service help clients in making strategic decisions?

The reports provide visibility into adverse scenarios and uncommon events that have affected API performance. These comprehensive insights assist clients in understanding the root causes of issues, such as traffic surges, authentication failures, communication errors, or slow response times. Armed with this knowledge, clients can devise data-driven strategies to mitigate risks, enhance resilience, and elevate service quality.

How does API Care assist during high-impact events and campaigns?

During high-impact events such as product launches, seasonal campaigns, traffic peaks, or marketing communication spikes, maintaining the stability and performance of APIs becomes paramount. Any disruption or performance issue can lead to lost sales, customer dissatisfaction, and reputational damage. Sensedia's team of API management and product experts excels in delivering specialized technical support, equipping APIs to seamlessly handle high traffic loads and prevent interruptions, guaranteeing consistent performance. With dedicated monitoring, analysis, and customer support, Sensedia guarantees API stability, performance, and availability throughout these crucial moments.

Give your APIs the attention they deserve

Through Sensedia's API Care, you can ensure that all your efforts and time devoted to new strategies are efficient, yield results, and receive the necessary care.