Águas do Brasil accelerates digital and ensures expansion supported by APIs

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A group with operations in the sector of private concessions providing water supply services, collection and treatment of sewage. It has 13 concessionaires in 15 municipalities, serving more than 4 million people.

Customer's challenge

Accelerate digital transformation to create innovative, robust and scalable digital services, as well as the integration of different systems.

Sensedia's role

With the help of our cloud APIs platform, integration was carried out on the journey of building a new digital channel, an app to support digital services for customers. Training and initial adaptation of knowledge of the solution, giving security to the creation of APIs.

Gains in experience

Integration with Águas do Brasil app, CRM, virtual website agency, service systems and other channels, enabling service of excellence, in line with the new requirements of the increasingly digital customer, and generating better experience and convenience.

Strategic gains

Digital product delivery speed and ability to scale them quickly. The group began to rely on digital channels, with increasingly intense usage growth, with no security impact or discontinuity.

"When we talk about digital channels, Sensedia's adoption is very clear in integrations. An example is a service of our virtual agency for issuing a duplicate bill. This integration ranges from the website and the app to WhatsApp service."

Rodrigo Maia
CIO of the Águas do Brasil Group
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