Customer Challenge
Banco Bmg recognized that its mobile app's experience was lacking, with long screen loading times and crashes that frustrated users. The challenge was to upgrade the infrastructure and optimize API response times to improve the overall customer experience.
Sensedia's Role
As a trusted partner in Open Finance, Sensedia was chosen to replace Banco Bmg's outdated API management solution. By migrating to Sensedia's platform, Banco Bmg sought to enhance scalability, increase customer satisfaction, and achieve the improved performance needed for its mobile app.
Gains in experience
The application's performance improved dramatically, with login latency reduced by 87.5%, from 12 seconds to just 1 second. Stability also saw a significant boost, with the success rate on iOS increasing from 75-80% to over 90%.
Strategic gains
The enhanced performance and stability not only elevated the user experience but also opened new business opportunities for Banco Bmg, such as enabling customers to shift from call centers to digital self-service. Sensedia’s API Platform also allowed Banco Bmg to strengthen API protection and governance, making authentication and security more robust.
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