Sensedia helps Bank Bmg cut mobile app login latency by 87%
Bank Bmg Case Study
For over 90 years, Banco Bmg has centered its digital journey around the customer. They offer a wide range of services, including accounts, loans, insurance, and investment products for individuals, corporations, and wholesalers, as well as support for retail management.
Customer Challenge
Banco Bmg recognized that its mobile app's experience was lacking, with long screen loading times and crashes that frustrated users. The challenge was to upgrade the infrastructure and optimize API response times to improve the overall customer experience.
Sensedia's Role
As a trusted partner in Open Finance, Sensedia was chosen to replace Banco Bmg's outdated API management solution. By migrating to Sensedia's platform, Banco Bmg sought to enhance scalability, increase customer satisfaction, and achieve the improved performance needed for its mobile app.
Gains in experience
The application's performance improved dramatically, with login latency reduced by 87.5%, from 12 seconds to just 1 second. Stability also saw a significant boost, with the success rate on iOS increasing from 75-80% to over 90%.
Strategic gains
The enhanced performance and stability not only elevated the user experience but also opened new business opportunities for Banco Bmg, such as enabling customers to shift from call centers to digital self-service. Sensedia’s API Platform also allowed Banco Bmg to strengthen API protection and governance, making authentication and security more robust.
By utilizing the capabilities of AWS services, including Amazon EKS for managing containers, Amazon S3 for secure data storage, and Amazon RDS for efficient database management, our solution achieves exceptional performance and reliability.
Looking ahead, our commitment to innovation is closely aligned with AWS. We are dedicated to pushing the boundaries of what's achievable as we explore the capabilities of services like EKS, S3, and RDS. Sensedia's drive to innovate fuels technological advancement in our clients and helps sets new industry standards.
Our solution embodies the core principles of cloud-native architecture and operates seamlessly as a SaaS platform on AWS. Amazon EKS ensures smooth deployment, scalability, and container management, providing an unmatched user experience. The robustness of Amazon S3 guarantees data security and accessibility, while Amazon RDS optimizes database operations for maximum efficiency.
Through our partnership with AWS, we don't just lead in API management; we pioneer the full potential of EKS, S3, and RDS to deliver sustainable success and exponential growth to our clients.
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