SulAmérica's app revolutionizes the Brazilian healthcare market



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SulAmérica Seguros is Brazil's largest independent insurance group, with a distribution network of over 30,000 independent brokers. Founded in 1895, it operates across various insurance lines, including health and dental, auto, and life, as well as segments such as private pension, investments, and capitalization.

Our client’s challenge

Scaling up telemedicine services and digital channels during the pandemic, utilizing APIs to link with startups, health techs, fintechs, and banks.

Sensedia’s role

Utilizing APIs, automated services like chatbots and Interactive Voice Response (IVR) were implemented, resulting in faster response times and improved customer experience. APIs also played a role in defining parameters for automatic claims approval and detecting fraud attempts.

Experience gains

Policyholders can now schedule virtual appointments with general practitioners, specialists, and therapists (including psychologists and nutritionists), request tests, and access/request prescriptions through devices, in a secured environment.

Strategic gains

APIs unleashed the full potential of the value chain, enabling the secure sharing of business intelligence with new channels and interfaces. While insurers connect with brokers, banks, and regulators, SulAmérica went a step further by connecting with startups, health techs, and fintechs, increasing reach and expanding offerings.

By utilizing the capabilities of AWS services, including Amazon EKS for managing containers, Amazon S3 for secure data storage, and Amazon RDS for efficient database management, our solution achieves exceptional performance and reliability.

Looking ahead, our commitment to innovation is closely aligned with AWS. We are dedicated to pushing the boundaries of what's achievable as we explore the capabilities of services like EKS, S3, and RDS. Sensedia's drive to innovate fuels technological advancement in our clients and helps sets new industry standards.

Our solution embodies the core principles of cloud-native architecture and operates seamlessly as a SaaS platform on AWS. Amazon EKS ensures smooth deployment, scalability, and container management, providing an unmatched user experience. The robustness of Amazon S3 guarantees data security and accessibility, while Amazon RDS optimizes database operations for maximum efficiency.

Through our partnership with AWS, we don't just lead in API management; we pioneer the full potential of EKS, S3, and RDS to deliver sustainable success and exponential growth to our clients.

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