SulAmérica's app revolutionizes the Brazilian healthcare market



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SulAmérica Seguros is Brazil's largest independent insurance group, with a distribution network of over 30,000 independent brokers. Founded in 1895, it operates across various insurance lines, including health and dental, auto, and life, as well as segments such as private pension, investments, and capitalization.

Our client’s challenge

Scaling up telemedicine services and digital channels during the pandemic, utilizing APIs to link with startups, health techs, fintechs, and banks.

Sensedia’s role

Utilizing APIs, automated services like chatbots and Interactive Voice Response (IVR) were implemented, resulting in faster response times and improved customer experience. APIs also played a role in defining parameters for automatic claims approval and detecting fraud attempts.

Experience gains

Policyholders can now schedule virtual appointments with general practitioners, specialists, and therapists (including psychologists and nutritionists), request tests, and access/request prescriptions through devices, in a secured environment.

Strategic gains

APIs unleashed the full potential of the value chain, enabling the secure sharing of business intelligence with new channels and interfaces. While insurers connect with brokers, banks, and regulators, SulAmérica went a step further by connecting with startups, health techs, and fintechs, increasing reach and expanding offerings.

By harnessing the power of AWS services, specifically Amazon EKS for container orchestration, Amazon S3 for secure data storage, and Amazon RDS for efficient database management, our solution is elevated to new heights of performance and reliability.

Looking forward, our vision for future innovation remains tightly intertwined with AWS. As we continue to explore the potential of services such as EKS, S3, and RDS, we are committed to pushing the boundaries of what's possible, driving technological advancement and setting new industry standards.

Embodying the essence of cloud-native architecture, our solution operates flawlessly as a SaaS platform on AWS. Amazon EKS ensures seamless deployment, scaling, and management of containers, enabling us to deliver an unparalleled user experience. The robustness of Amazon S3 guarantees data security and accessibility, while Amazon RDS optimizes database operations for maximum efficiency.

In the ever-evolving digital landscape, our partnership with AWS positions us not just as industry leaders in API management, but as pioneers who harness the full potential of EKS, S3, and RDS to deliver sustainable success and exponential growth to our clients.

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