Customer Challenge
EssilorLuxottica’s technology environment was highly heterogeneous, consisting of multiple ERPs, legacy systems, and external partners. To optimize this landscape, the company recognized the need for a decoupled integration layer capable of connecting distinct systems in a standardized, secure, and scalable way—without having to replace existing infrastructure.
The main goal was to eliminate complex integrations with high maintenance costs, remove manual tasks from the order-to-delivery journey, resolve difficulties in scaling new integrations, and streamline inconsistent customer experiences across the market.
Sensedia’s Role
Leveraging Sensedia API Management, EssilorLuxottica now ensures governance over its integrations, standardizes service exposure and consumption, enhances security and traceability, reduces integration complexity, and guarantees compliance with program rules and data integrity.
This robust technological foundation enabled the creation of Conecta, the core platform powering the company’s digital ecosystem.
Results Achieved
The implementation of Conecta enabled the digitization of the order journey, reducing manual tasks; facilitated plug-and-play integration with partners and heterogeneous systems; ensured faster integration of new players; and generated scalability for the ecosystem's growth. Furthermore, the platform became a strategic enabler of the company's digital transformation.
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