Developer Experience Service

Optimize developer experience across teams and ecosystems

Accelerate API adoption and scale integration success with consistent, personalized developer journeys. Sensedia helps you streamline onboarding, standardize access across multi gateway environments, and support API productization with the right visibility and governance in place.

Unified Developer Portal for better API productization

Sensedia delivers a frictionless developer experience through a single portal that supports API discovery, onboarding, and subscription across teams and environments, without compromise.

Design and scale your API strategy as products

Treat your APIs as strategic assets. Sensedia helps you define versioning, governance, packaging, and access controls to support productized APIs across multiple gateways. Unlock new ecosystem revenue models with structured, scalable API delivery.

Specialists in Developer & Ecosystem Enablement

Work with a team that understands how to drive API adoption across federated teams, partners, and communities. Our experts bring hands-on experience in ecosystem governance, onboarding strategies, and collaborative growth through portals, events, and API engagement programs.

Constant improvement

Optimize API performance and efficiency across your entire ecosystem

Sensedia helps you scale efficiently with insights, automation, and expert support across your API lifecycle. From partner onboarding to documentation updates, we help streamline your processes and unlock time for higher-impact work.

  • Accelerate and scale partner onboarding across teams.
  • Proactive support and detailed reports on API usage, trends, and recommended actions.
  • Monitor API usage trends and identify areas for optimization.
Developer Portal

Launch your custom Developer Portal designed for security and scalability

Create a developer experience that grows with your ecosystem, from API discovery, testing, onboarding, and subscription, across teams, partners, and platforms. Deliver the right access, at the right time, without compromising governance or usability.

  • Interactive API documentation with built-in try-it-out features.

  • Sandbox environments for safe and rapid testing.
  • Access token generation and subscription management.
  • Full request and response traceability for easier debugging.
  • SDKs to accelerate developer onboarding and integration.
  • Multi-channel support and engagement tools for developers.
API AS A PRODUCT

Support API monetization without slowing down your teams

Enable API monetization while keeping your developer teams focused on innovation. Manage the backend complexity of monetized APIs, from usage tracking and access control to documentation updates and portal support to simplify the experience for both internal teams and external partners.

  • Manage usage quotas, access plans, and API subscriptions.
  • Support secure partner onboarding through developer portals.
  • Scale monetized APIs across teams and business units.

Find the ideal level of support based on the criticality of your business.

A tailored support experience tailored to each customer's needs.

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Explore the key differences between Sensedia’s support plans

Compare our plans
Standard
Advanced
Premium
Support Availability
8x5 (business hours)
24x7, priority response
24x7, immediate response
Support Channels
Ticket and e-mail support
Ticket, e-mail and phone support
Ticket, e-mail, phone, Slack, Teams and Whatsapp
Dedicated Analyst
não incluído
não incluído
incluído
SLA
Business hours only
Prioritized for critical tickets
Prioritized
Alert Dashboard
não incluído
incluído
incluído
Active API Monitoring
não incluído
Up to 5 APIs
Up to 50 APIs
Pricing
Included in all Sensedia products
Pricing upon request
Pricing upon request
More services

Explore our complete portfolio of services

User Experience

Our specialized team helps you customize the user experience with seamless APIs, docs, and tools to build a stronger developer ecosystem.

Support

Proactive monitoring of your digital ecosystem

Customer Success

Ensure success by leveraging the support of our top-notch Customer Success (CS) team, which is dedicated to helping you reach your goals through proactive support and strategic guidance.

Expert Services

Leverage our consulting expertise to optimize every aspect of your API and microservices strategy, unlocking maximum potential at every step.

Frequently asked questions

Find answers to the most common questions about our Developer Experience Services.

Developer Experience, what is it?

The Developer Experience (DX) team is dedicated to assisting in improving the availability of documentation on the Dev Portal, engaging in direct communication with developers and partners, and providing closer monitoring of API usage, improving usability.

The DX team's objective is to assist with and support API integrations, whether internal or external.

What advantages does the Developer Experience offer?

Developer Experience supports the enhanced API experience and consumption. One of the main advantages for clients working with this team is the personalized support they receive, with a focus on optimizing API requests to ensure application success and utilization. The team is considered an extension of the client, offering assistance not only with API-related matters but also with processes and strategies throughout the project. 

Why is it important to have a Developer Portal?

The portal is a specialized tool with the purpose of sharing and distributing the required documentation for API usage. It serves as an exclusive and qualified channel for creating and managing access keys to the available environments. A Dev Portal enables developers to access information through standards set by your Sensedia Portal and allows for the creation of additional pages that add value to the APIs and enhance support for developers.

What benefits does Advanced UX offer for my Developer Portal?

This UX team brings a wealth of resources and expertise in delivering an optimal experience for partners. They offer specific customizations to the Dev Portal to cater to your specific needs or requirements. Also, they can provide visual prototypes and ongoing support for the seamless integration of new documentation.

What is the organizational structure of Developer Experience teams?

The Developer Experience squad is currently divided into three verticals:

  • DX Support provides developer assistance to ensure successful and high-quality API usage, including onboarding guidance throughout the developer's journey to API consumption. 
  • Advanced UX is responsible for Portal maintenance, visual identity prototyping, usability improvements, and client training. 
  • Portal Innovation provides support to the Development Portals in collaboration with the Advanced UX team, focusing on security enhancements and developing new PHP features/modules within the Drupal CMS. 

The team is designed to be self-scalable across all verticals, meaning that we can allocate additional resources based on the volumes and demands received.

Unleash the potential of your APIs

Our Developer Experience services enable you to power your internal or external integrations by offering premium support and an exceptional developer experience.