Sensedia accelerates Brazilian Multinational VR Benefícios’ APIs and Omnichannel journey to expand its portfolio and improve consumer experience
The company enhance VR Meal, VR Food, and other solutions for nutrition, mobility, loyalty programs, a super app, and financial services for employers and merchants.
It was necessary to innovate in
customer service, integrating with new channels and ensuring a unified experience throughout their contact journey with VR. Experience Gains
Personalized service through several channels that allowed workers and entrepreneurs to check balances, get statements, and open and follow up on their calls
The fruits reaped from the omnichannel journey is the ability to purchase and sell VR's products more assertively and efficiently, and to connect partners in a more agile manner.
"The expectation is to move ever further with integration via APIs, including new journeys and thus enabling an increasingly flexible and open experience".
VR Products and Platforms executive director
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