It was necessary to innovate in customer service, integrating with new channels and ensuring a unified experience throughout their contact journey with VR.
Personalized service through several channels that allowed workers and entrepreneurs to check balances, get statements, and open and follow up on their calls
The fruits reaped from the omnichannel journey is the ability to purchase and sell VR's products more assertively and efficiently, and to connect partners in a more agile manner.
"The expectation is to move ever further with integration via APIs, including new journeys and thus enabling an increasingly flexible and open experience".
.png){kind=small}
.png){kind=small}
