Energisa modernizes digital channels and expands CX with Sensedia technology
Energisa is the largest nationally-owned private group in Brazil's electricity sector, with more than 8 million customers. Today it has 15,000 employees on national soil and ranks fifth in energy distribution in Brazil.
Energisa detected that it needed a robust, agile, scalable, customer-focused microservices-based architecture coupled with an API platform to enable and drive business objectives and support new demands of the digital age.
Sensedia's platform serves external applications for customers and suppliers, and in support of the internal on-premise environment. A full coverage, with reduced latency and security risks.
Efficient communication between microservices is essential for applications to work properly and, consequently, ensure a good end-user experience.
The restructuring of the digital channels facilitated the company's approach to customers, brand engagement, generating ease, agility, and simplicity of service, in line with the current demands of the digital world.
"The implementation of Sensedia's API Gateway between 2017 and 2018 marked the beginning of an effective modernization of our environment to support the necessary transformations."
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