Rede D'Or improves patient experience by creating a unified digital platform

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Largest integrated health care network in Brazil. It has 68 hospitals and 50 oncology clinics, serving around 2.5 million patients a day..

Customer's challenge

Transform the digital environment of your units, providing more integration between them and a unified experience in your digital channels.

Sensedia's role

Construction of a digital platform that would offer users and patients a better experience involving the company's website, online appointment and exam scheduling systems, and access to clinical information and exam results.

Experience Gains

Integration with Águas do Brasil app, CRM, virtual website agency, service systems and other channels, enabling service of excellence, in line with the new requirements of the increasingly digital customer, and generating better experience and convenience.View multiple types and modalities of exam results in one place. Agility in the patient identification process and simplified access to all services and information on different digital channels.

Strategic gains

Migration of systems distributed in each hospital to unite all platforms in a single vision. Improvements in governance, security, monitoring and scalability. Integration with external partners, expanding the volume of appointment scheduling. Agility in launching new features.

"We will continue the evolution of our digital platform, integrating new services and data that bring even more benefits and a better experience for patients and doctors at Rede D'Or."

Luiz Valente
Digital Transformation executive
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