The hospital was facing challenges in the area of integration and communication between systems. With a high turnover of developers and many APIs being developed without clear governance, controlling all integrations became a bottleneck.
The IT team of Unimed Vale do Sinos with the facility to expand the capacity of accessible information, which made the service simple, agile, digital, giving a leap in customer experience (UX).
It was possible to reduce the development and maintenance costs of integrations by 20%, improve the efficiency of processes and ensure a clear view of the status of APIs in real time. In addition, the reuse of APIs has accelerated the design of the hospital application by 60%.
"With Sensedia's API management platform, we were able to create an abstraction layer for the different system interfaces, simplifying integration and allowing greater reuse of APIs. In addition, the platform provided us with a clear view of the status of APIs, facilitating project management, identification of bottlenecks and especially ensuring the necessary security".