Business design and software design are two sides of a single design. When you are designing your business, you are designing your software.
Banks were designed to be closed, so delivering APIs is a big change.
Platforms now exist not only in the software spaces, but also in the data components.
The opportunity for an insurer to access data and information through an alliance with third parties gives it the opportunity to better understand its customer.
The convergence between building and adopting accelerators by digital squads in an innovation environment is key to a government's success.
The customer logging into the mall app to find a shop seemed silly, but in Pandemic this was necessary and they are used to it.
We have made a leap in understanding how Digital is and the consumer has also gone to another level. So we realised that people have learned to live online in a different way.
When other players enter the game and you are able to expand the number of services, the whole connection and integration part becomes crucial - and it needs to be fast and efficient. A good API platform is key to this.
Open Banking is constantly scaling globally and things are moving at different paces, market, stages of maturity. It's an extraordinary time to be involved in financial services.
Open Banking is a great opportunity for a lot of innovation and there is potential for a lot more different products to be developed by institutions that do not have or need a financial licence.
In the future, we're going to connect services the way we connect systems. We're going to end up not describing solutions, but problem spaces.